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Financial services

Belgian bank KBC chooses Office 365



Belgian bank KBC has chosen to deploy Microsoft Office 365 to improve its organisation-wide communication and collaboration.


The decision to implement Office 365 aligns with one of KBC’s strategic objectives to continuously enhance the responsiveness of its organisation by improving the efficiency of collaboration between its employees. The bank also wants to provide its staff with a modern workplace and enable them to work from home or the office.

KBC will take a phased approach to the switch, starting with a pilot project for a limited group of employees and gradually expanding to cover all Belgian staff over the next few months. The project is being implemented by Microsoft Services in close partnership with HP Technology Services.

Already, staff at KBC’s Belgian headquarters are using Microsoft Lync for instant messaging and conferencing services, carrying out about 100,000 chat sessions and 7,000 online meetings per week. The use of Office 365 will now be expanded to e-mail with Exchange Online, as well as other applications to further facilitate remote collaboration and community working.

“The ease of use, familiar tools and enterprise readiness were key factors in our decision,” said Frank Demonie, senior VP and chief technology officer at KBC. “By using a single, well-integrated platform, KBC employees will be able to more easily reach out to each other, connect and work in virtual teams. This will allow us to provide faster and better service to our customers.”

KBC’s move to the cloud has been validated from a regulatory perspective by the National Bank of Belgium, the prudential regulator for the financial sector in Belgium.

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