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FCCU deploys NCR APTRA Teller
4 October 2013
First Community Credit Union (FCCU) has deployed the NCR APTRA Interactive Teller at a H-E-B grocery store in Houston, Texas.
NCR APTRA Interactive Teller is an ATM-based technology that lets customers talk to a live remote teller, as well as giving the teller remote control over the machine to conduct transitions.
FCCU is the first financial institution in Houston to deploy the NCR APTRA technology, which will augment in-person teller services in the H-E-B store.
“Bringing additional, convenient financial services to our members in The Woodlands attracted us to this HEB store. The interactive video technology from NCR helps us offer complete teller services in a smaller footprint along with new accounts and lending services,” said Nancy Trennel, vice president of marketing and business development, First Community Credit Union. “FCCU has always operated with the philosophy of ‘People helping people’. With APTRA Interactive Teller, we can live that philosophy with technology without taking people out of the equation.”
Centralising tellers advances efficiency and security, allowing institutions to offer customers a more effective service and sales environment. The APTRA Interactive Teller enables teller services during non-traditional banking hours, builds new small-footprint branches, and provides full teller services in areas not served by branches. Customers can also make the most of the NCR ATM features, including intelligent deposit, bill pay, and new account and loan initiation.
“APTRA Interactive Teller helps financial institutions rethink their retail network,” said Brian Bailey, vice president and general manager, NCR Branch Transformation. “FCCU is able to offer branch services and reduced wait times in a small footprint, grocery store location thanks to this technology.”