This page has not been updated recently.
We have kept it, within the OnWindows Archive, for your reference.

Manufacturing

Manufacturers invest in smart tech

According to IDC, 70 per cent of manufacturers are evaluating, planning or implementing smart technologies for after-sales service.

Over the next 12 months, manufacturers will use smart technologies to generate a larger percentage of after-sales service revenue through content-aware applications and services.

This includes monitoring equipment for consumables replenishment and location-based services, as well as instrumented platforms for remote diagnostics and condition-based maintenance of customers' equipment.

Of the companies that have already invested in smart technologies, one quarter are investing from 25 per cent to 49 per cent of their IT budgets, while two-thirds still spend under 25 per cent.

These insights come from IDC Manufacturing Insights’ Business Strategy: Modernizing the Service Chain with Smart Technology report.

The research shows that, over the next three years, manufacturers increasingly plan to use service as a competitive differentiator and aim to grow business through product service innovation and value-added services for existing products.

Modernising the service supply chain with smart technology s well as strong executive support will be necessary to realise service revenue and profitability goals

Sheila Brennan, IDC
 
The report says that the application of smart technologies, such as sensors and data acquisition systems, along with ubiquitous connectivity and data analytics, can provide efficiencies and cost reduction, as well as a means for long-term, profitable revenue and customer ‘stickiness’.

It shows that manufacturers are taking steps to capitalise on these technologies for superior service of customer-owned assets.

“Tremendous demands are being placed on manufacturers' service organisations to deliver higher profits and innovative service revenue models" said Sheila Brennan, Smart Services and Aftermarket Strategies' programme manager at IDC Manufacturing Insights. "However, most companies are not equipped to deliver these, and have not adequately prepared for the organisational transformation and investment required to go from a product-centric to a service-centric organisation.

“Modernising the service supply chain with smart technology, leveraging corporate IT expertise and initiatives – big data/analytics, cloud, mobile and social – as well as strong executive support will be necessary to realise service revenue and profitability goals."

Please login/register to add your comments


Review comments:

There are currently no comments on this article

 

 

Prime focuses on Microsoft technology in manufacturing, exploring issues from PLM and the supply chain, to plant floor visibility and lean manufacturing.

 

Finance on Windows is Microsoft’s quarterly enterprise customer magazine for the financial services sector, covering banking, capital markets and insurance.

 

Speak provides a quarterly digest of news, features and case studies focusing on challenges faced by retail, hospitality and consumer-focused businesses.

 

Touch is the latest addition to the suite of Microsoft industry publications and the new authority on public sector activity within the EMEA region.

 
Financial Services Global Outlook 2012-2015

The Financial Services Global Outlook 2012-2015 is an essential resource for those looking to identify solution providers in banking, insurance and capital markets.

 
Prime Partner Guide 2010/11

The Manufacturing & Resources Global Outlook 2012-2015 is a leading authority on Windows-based solution providers in the manufacturing and resources sectors.

 
Distribution and Services Global Outlook

The Distribution and Services Global Outlook is a yearly publication that profiles Microsoft technology partners in the retail, consumer goods and services industries.

 
Public Sector Global Outlook

The annual Public Sector Global Outlook is an invaluable resource for companies in the sector seeking to leverage their investment in Microsoft solutions.

 
Communications Sector Partner Guide EMEA 2010

The Communications Sector Partner Guide is Microsoft’s official printed directory of partners serving the EMEA communications sector.

Keep up with OnWindows

Advertise

To find out more about advertisement opportunities online and in our suite of Microsoft industry magazines visit the OnWindows.com Partner Zone